siap234 Privacy Policy — How We Handle Your Account Data
This policy sets out exactly what information siap234 collects when you access the platform, how that information is stored, and what choices you have over it. Every section below is written to be read, not skipped — because understanding how your data moves through this platform is the starting point for using it with confidence.
Account session records
Touch 'n Go eWallet & DuitNow transaction context
Cookie and device data
Your right to review and correct
POLICY SCOPE DETAIL
What This Policy Covers and How We Apply It
siap234 collects account registration data — your email address, preferred display name, and the payment method you connect to your wallet — when you open an account. When a deposit or withdrawal is processed through Touch 'n Go eWallet, DuitNow, or Boost, the platform records the transaction reference and timestamp; we do not store your full wallet credentials on our servers. Session data, including the pages visited, games launched, and time spent in the lobby, is logged automatically to support account security and to help resolve any disputes you raise with our support team. Cookies and similar device-side identifiers are used to keep your session active and to remember display preferences across visits. We do not sell personal data to third parties. Shared data is limited to payment processors, fraud-prevention services, and regulatory bodies where disclosure is required by local law in eligible regions. Data retention periods vary by category — transaction records are held for a defined period in line with financial record-keeping requirements; session logs are retained for a shorter window. The current retention schedule is available on request through our support channel. This policy applies to accounts accessed where local law permits.
Touch 'n Go eWallet
Transaction references and timestamps from Touch 'n Go eWallet deposits and withdrawals are recorded in your account history. We do not hold your eWallet PIN or login credentials.
DuitNow
DuitNow transfers appear in your transaction log with a reference number. The record is accessible in your account dashboard after login and can be used when raising a payment query.
Boost
Boost payment activity is logged at the transaction level. If a Boost transfer does not reflect in your wallet within the expected window, the transaction reference is your first point of contact with support.
Session Logs
Each login session is recorded with a timestamp and device type. These logs are used solely to verify account activity, investigate disputes and maintain account security — not for marketing profiling.
INSIDE VERSUS OUTSIDE
Where This Policy Applies and What It Does Not Cover
Not every interaction on the platform falls under the same rules. The table below distinguishes what this policy directly governs from areas that sit outside its scope — so you know exactly which questions to direct to us and which to direct elsewhere.
Account Access and Registration
Data collected when you open an account — email, display name, account preferences — falls fully within this policy. Any correction or deletion request for this data should be directed to our support team using the contact path shown in the Support section below.
Payment Transactions
Transaction references recorded via Touch 'n Go eWallet, DuitNow, Boost, and other connected payment rails are within scope for record-keeping and dispute purposes. The payment processor's own terms govern how they handle your wallet data on their side.
Platform Content and Game Mechanics
Game content — including titles from Spadegaming, PG Soft, CQ9, Habanero, Bigtime Gaming, and JDB — is served by third-party studios. The studios' own data practices apply to any data those games may collect independently of the account session.
Third-Party Linked Services
Links from the platform to external sites or services are outside this policy's scope. We do not control how external sites collect or process data, and this policy makes no representation about their practices.
ACTIONS AVAILABLE TO YOU
Your Practical Choices Under This Policy
You have four concrete actions available at any time. First, you can request a copy of the personal data held on your account — the request goes to our support team and we will confirm receipt before processing it. Second, if any detail on your account is incorrect — a misspelled name, an outdated email address, a payment method you no longer use — you can update it through the account settings page or ask support to make the change. Third, if you believe data is being held beyond the retention period that applies to it, you can raise a query and we will review the record against the retention schedule. Fourth, if you have a broader concern about how this policy is applied to your account, the direct contact path is set out in the Support section below. None of these actions require you to close your account, and raising a query does not affect your access to the platform while the review is under way.
Review Your Records
Request a summary of account data held on file. Your transaction history — including Touch 'n Go eWallet and DuitNow activity — is also visible directly in your account dashboard after login without needing to raise a formal request.
Correct Account Details
Account details can be updated through the account settings page. Where a field cannot be edited directly, contact support with the correction and the team will process it against the verified account.
Query Data Retention
If you want to understand how long a specific data category is held — session logs, transaction records, or registration data — ask support and we will confirm the applicable retention window for your account type.
Request Policy Support
For any question about this policy that falls outside the three actions above, reach out through the live chat or email path listed in the Support section. We aim to respond to policy queries separately from general account questions.
POLICY CONTACT PATHS
How to Reach Us About This Policy
Three contact paths are available for policy-related questions. The fastest route for most queries is live chat — available through the account dashboard after login. For written policy requests, email is the appropriate channel so there is a clear paper trail for both sides. If your query relates to a specific transaction record — such as a DuitNow transfer that appears incorrectly in your account history — include the transaction reference in your first message to help the team locate the record quickly.
Live Chat Support
Access live chat through your account dashboard after login. This is the quickest path for account-level questions, including session record queries and data correction requests.
Email for Policy Requests
Formal data requests — including copies of held data, retention queries, and written correction requests — should be submitted by email. This creates a documented record that both you and the support team can refer back to.
Account Dashboard Self-Service
Your transaction history, session summary, and account details are accessible directly through the dashboard. Check here first before raising a support query — many records are already visible without needing to contact the team.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies and Account Security Practices
Data security on this platform operates at the account level and the connection level. Account credentials are stored in hashed form — we do not have access to your plain-text password, and neither does support. Connections to the platform use encrypted transmission so data in transit is protected. Cookies set by the platform are session-functional and preference-based; we do not use advertising cookies or sell cookie data to third-party marketing networks. If you clear your browser cookies, display preferences will reset on the next visit but your account data remains intact. Any change to this policy will be reflected in the version date shown at the top of this page — we do not notify by push unless the change materially affects your rights, in which case an in-platform notice will appear at next login.
Password and Credential Security
Account passwords are stored in hashed form. Support staff cannot retrieve your password — only a reset through the verified account email is possible. If you suspect unauthorised access, use the account security page to change your credentials immediately.
Cookie Handling
Cookies keep your session active and remember display preferences. No advertising cookies are set. You can clear cookies at any time from your browser settings — this will not affect saved account data, only the current session state.
Transaction Record Retention
Payment records — including Touch 'n Go eWallet, DuitNow and Boost transaction references — are retained for a defined period aligned with financial record-keeping requirements. The exact window for your account type is available on request.
Policy Version and Change Notice
The version date at the top of this page reflects the most recent update. For material changes that affect your rights, an in-platform notice will appear at your next login. Continued use of the account after the notice date constitutes acknowledgement of the updated policy.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
The questions below cover what we hear most from account holders about data handling, access rights, cookies and contact routes. If your question is not covered here, reach out through the live chat path in your account dashboard.
What personal data does siap234 collect when I open an account?
When you register, we collect your email address, the display name you set, and the payment method you connect to your account wallet. If you process a deposit through Touch 'n Go eWallet or DuitNow, the transaction reference and timestamp are added to your account record. We do not collect payment credentials such as your eWallet PIN.
Can I see the data siap234 holds on my account?
Yes. Your transaction history — including records from Touch 'n Go eWallet, DuitNow, and Boost — is visible in the account dashboard after login. For a broader summary of all personal data held on file, submit a request through the email contact path listed in the Support section and we will process it.
How long does siap234 keep my transaction records?
Transaction records are retained for a period aligned with financial record-keeping requirements. Session logs are held for a shorter window. The exact retention schedule for your account type is not published in a fixed table — contact support to confirm the period that applies to a specific data category you are asking about.
Does siap234 share my data with third parties?
Data is shared only with payment processors handling your Touch 'n Go eWallet, DuitNow or Boost transactions, fraud-prevention services, and regulatory bodies where disclosure is required under local law in eligible regions. We do not sell personal data or share it with advertising networks.
How do I correct an error in my account details?
Open the account settings page and update the field directly where that option is shown. For fields that cannot be edited in the settings page — such as a registered email address — contact support with the correction and a reference to your verified account, and the team will process the change.
What happens to my data if I stop using my account?
Inactive account data is retained for the period required by applicable financial and operational record-keeping obligations. You can request confirmation of what is held and the applicable retention window by contacting support through the email path. Requesting information about your data does not affect your account status.
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